Privacy Policy

Your privacy is important to us. This Privacy Policy explains how HYRA collects, uses, stores, shares, and protects the personal information you provide when using our website, shopping, joining the HYRA Community, becoming a HYRA Ambassador, participating in giveaways or events, or interacting with us. By using HYRA's services, you understand and consent to the processing of your personal information as described in this Privacy Policy, to the extent that such processing is based on lawful grounds under applicable law.

Last Updated — August 21, 2026

Policy Details

We collect information you provide directly to us when you:

  • Create a HYRA account
  • Place an order
  • Join the HYRA Community
  • Register as a HYRA Ambassador
  • Participate in a giveaway, campaign, or event
  • Sign up to receive newsletters or updates
  • Contact our customer support
  • Interact with HYRA through the website or other official channels.

This information may include your name, email address, phone number, shipping address, account information, transaction information, and other information you choose to provide. We may also automatically receive certain information when you use the website, such as your IP address, device type, browser, website usage activity, and other technical information. This information may be collected through cookies and similar technologies. We only collect information relevant to the processing purposes we have explained to you.

We may use the information we collect to:

  • Process and deliver orders
  • Provide and manage your HYRA account
  • Provide customer support
  • Manage the HYRA Community and Ambassador Program
  • Manage giveaways, campaigns, events, and other activities
  • Send information regarding your orders, account, or HYRA services
  • Send newsletters, campaigns, or marketing information if you have provided consent or if permitted by law
  • Understand how our website and services are used so we can improve them
  • Maintain website security, prevent fraud, abuse, and unauthorized activities
  • Comply with legal and administrative obligations
  • Pursue HYRA's legitimate interests while still considering your rights and interests

We will not use personal information for purposes incompatible with the processing purposes we have communicated to you, unless such use is permitted by applicable law. The processing of personal data must have a valid legal basis. The Personal Data Protection Law (UU PDP) recognizes, among others, consent, performance of a contract, legal obligations, vital interests, public interest, and legitimate interests that meet legal requirements.

HYRA uses cookies and similar technologies to help the website function properly, understand website usage, remember certain preferences, improve the user experience, and — where relevant and permitted — support analytics and marketing activities. Cookies may come from HYRA or third-party service providers who help us operate our website and services. You can manage or disable cookies through your browser or device settings. However, some parts of the website may not function properly if certain cookies are disabled.

We may share personal information only to the extent necessary to operate our services and fulfill the purposes described in this Privacy Policy. Parties who may receive or process this information may include:

  • payment providers
  • shipping and logistics providers
  • hosting, website, database, and technology providers
  • customer service providers
  • analytics and marketing providers
  • parties assisting us in running communities, campaigns, giveaways, or events
  • professional advisors, auditors, or other professional service providers
  • authorized authorities if required or permitted by law

Third parties processing data for HYRA will only be granted access to the extent necessary to perform their functions. We do not sell your personal information as a product. However, information may be shared with service providers and other parties as described above to operate our business, fulfill transactions, provide services, maintain security, or comply with legal obligations. If HYRA is involved in a merger, acquisition, restructuring, sale of assets, or other business transactions, personal information may be transferred as part of that transaction in accordance with applicable law.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, or meet legitimate business needs. The retention period may vary depending on the type of information and the purpose of its processing. Once the information is no longer needed, we will delete or destroy it in accordance with our retention policy and applicable legal provisions, unless further retention is required or permitted by law.

In accordance with applicable law, you have rights regarding your personal information, including the right to:

  • obtain information regarding the processing of your personal data
  • access and obtain copies of certain personal data
  • correct or update inaccurate data
  • request data deletion under permitted conditions
  • withdraw consent when processing is based on consent
  • request suspension or restriction of processing under certain conditions
  • object to certain processing
  • request data portability under conditions specified by law
  • lodge complaints or exercise other rights granted by law

If you withdraw your consent, it does not affect the lawfulness of the processing carried out before the consent was withdrawn. Some rights may be subject to exemptions or limitations under the law, including when retention or processing is necessary to fulfill legal obligations, resolve disputes, or for other purposes permitted by law. The PDP Law also regulates the obligation to delete/destroy data under certain conditions.

To exercise your rights, contact us at:Email: [PRIVACY EMAIL]Data Controller Name: [LEGAL ENTITY NAME]Address: [REGISTERED BUSINESS ADDRESS]We may request reasonable additional information to verify your identity before processing the request.

HYRA's website and services are not directed to children who have not reached the legal age to provide valid consent under applicable law. We do not knowingly collect personal data from children for purposes not permitted by law. If you become aware that a child has provided us with personal information without an appropriate basis, please contact us so we can take the necessary steps.
We take reasonable technical and organizational measures to protect personal information from unauthorized access, use, alteration, disclosure, loss, or processing. However, no electronic system or storage method can be guaranteed to be completely secure. Therefore, although we take appropriate steps, we cannot guarantee that our website, systems, or information transmitted over the internet will always be free from all security risks. We also limit access to personal information only to parties who need it to perform their functions. The PDP Law requires data controllers to maintain confidentiality, protect data from unauthorized processing, and implement security measures appropriate to the nature and risks of the processed data.
In operating our services, personal information may be processed or stored by service providers located in Indonesia or in other countries. If there is a cross-border transfer or processing of personal data, HYRA will carry it out in accordance with applicable legal provisions and implement the necessary safeguards.
The HYRA website may contain links to third-party websites, platforms, or services. This Privacy Policy applies only to services controlled by HYRA. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend that you read the privacy policies of each party before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes in our services, how we process data, the technologies we use, or applicable legal requirements. If there are material changes, we will take appropriate steps to notify you before the changes take effect if required by law. The date of the last update will always be displayed at the top of this Privacy Policy.

If you have any questions regarding this Privacy Policy, how we process personal data, or if you wish to exercise your rights as a data subject, contact:Email: [PRIVACY EMAIL]Address: [REGISTERED BUSINESS ADDRESS]We will respond to your request within a timeframe appropriate to applicable legal provisions.

Questions about this Privacy Policy? if you have any questions regarding this Privacy Policy or how your personal information is handled, please email us at [email protected], We aim to respond within 3–5 business days.